Residential Solutions
Award Winning Residential Experience and
Program Implementation
SEEL has extensive experience and expertise in residential programs, including one of the largest residential direct-install programs in the country. SEEL can cost-effectively deliver high levels of both energy savings and customer satisfaction.
Seamless Program Launch and Transition
SEEL develops, implements, and manages residential programs of any size and scope. We offer seamless program launches and transitions, so there is no interruption to current program offerings.
Community Engagement and Participation
SEEL’s grass-roots approach to community engagement and participation uses the power of existing relationships and connections to achieve program goals. Based on principles of community development and integration, SEEL’s outreach networks generate strong leads even in traditionally hard-to-reach customer segments and underserved areas.
Higher Than Average Customer Satisfaction
SEEL strives for cross-program engagement and minimizes free-ridership. Our residential programs consistently deliver customer satisfaction levels that lead the industry.
Income Qualified
Financial Assistance for Low-Income Customers
SEEL designs and implements a variety of energy-efficiency programs that are targeted to income-qualified customers. These programs are cost-effective for utilities and provide financial help to community members with significant energy burdens.
Environmental Impact and Cost-Effectiveness
Our innovative, turnkey programs focus on both environmental impact and cost-effectiveness, with streamlined processes and savings at every touchpoint. These programs are applicable for all residential building types and enhance the efficiency of all fuel types.
Tailored for Customer Usage and Need Levels
We tailor our offerings based on customer usage and need levels. Thorough energy audits drive weatherization efforts among this underserved segment of the population, and our end-to-end customer support includes customized education.
Leverage Relationships and Community Networks to Spread the Word
Most importantly, our income-qualified programs operate at the grassroots, community level. We use local talent to fill program positions, and take advantage of existing relationships and community networks to spread the word about our programs. We build trust and help positively transform the community by offering a way to increase financial independence.
Multifamily Solutions
Custom Designed Multifamily Solutions
SEEL creates custom-designed multifamily energy improvement programs with implementation strategies that fit our clients’ specific needs. We take a holistic approach to program design and provide incentives that draw strong engagement from tenants as well as property managers and owners.
Energy Savings and Customer Satisfaction
SEEL builds programs that deliver energy savings and customer satisfaction, incorporating one-on-one energy consultations, education savings measures, and direct installation of energy-efficient products.
Comprehensive Energy Programs
Individual programs, which are customized for utilities and other clients, can encompass multiple elements:
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Lead generation and program qualification
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Initial energy assessments
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Holistic energy audits
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Trade ally engagement and management
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Direct measure installation
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Rebate processing
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Post-inspection QA/QC
Commercial Solutions
Exceeded Expectations During the Pandemic
COVID- 19 significantly impacted the small business sector. But, despite four months of halted program operations, the 2020 pandemic did not compromise SEEL’s annual spend and savings targets. Each SEEL program met or exceeded its contractual expectations.
Solutions that Make Sense for Small Businesses
Many small business owners don’t think they have the resources or capital to devote to energy savings opportunities. Their perception is that implementing energy savings measures isn’t financially, or logistically feasible – but SEEL has solutions that make sense for small businesses. We design and implement utility-based, energy conservation programs specifically for small business markets.
Cost-Effective Energy Savings Solutions
Beginning with a highly successful utility-based pilot program and maturing into ongoing programs, SEEL has proved to small-business utility customers that viable, cost-effective energy savings solutions fit in with their business models. Our marketing techniques, streamlined program management, high-quality contact center and expert direct-install measures are all ideal for the small business market. The result has been increased participation levels, significant energy savings and a boost in customer satisfaction.
Reduce Energy Costs and Increase
Property Values
Our teams of trained energy educators and direct installers have the expertise to perform on-site walk-throughs and then install energy savings measures, working in a visible partnership with utility personnel. We provide customized reports for each program that summarize energy assessments and audits, provide details on program availability and participation, and include an overall program analysis.
By managing all aspects of our energy programs, SEEL reduces energy costs and increases property values for small businesses.
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Virtual Solutions
Exceeded Expectation is During the Pandemic
SEEL worked with our partners to develop safe opportunities for customers to participate in energy savings programs. As a result, SEEL redefined the customer experience and created an online platform for residential and commercial customers’ digital engagement.
Solutions that Make Sense for Small Businesses
Participants have the option to conduct the virtual assessment via video or phone. Like the traditional in-person delivery mechanism, SEEL sought to create a virtual strategy that was easy and meaningful to the customer.
Cost-Effective Energy Savings Solutions
Therefore, the virtual process has six main components. Not all program types support a virtual experience. For that reason, the SEEL team implemented contactless strategies. Customers are no longer required to sign forms physically. Verbal authorizations are recorded and documented in the customer’s digital record.
Reduce Energy Costs and Increase Property Values
In addition to virtual and contactless appointments, SEEL leverages this approach to conduct QA/QC virtually. Customers are engaged using their preferred video chat platform to verify measure installation.
VIRTUAL AND CONTACTLESS
CUSTOMER INTERACTION
